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Frequently Asked Questions and Answers

Frequently Asked Questions and Answers - 4.3 out of 5 based on 4 votes

How and when can I download the product after purchase?

After the payment process is completed, we will send you an email receipt with all order and download information, so you can download the installation package and use it for your website.
In addition, you can instantly download the product from the download area

Is this a monthly price or a one-time payment?

The price you pay is one-time fee, with no hidden or recurring charges of any kind, and there's no limit on how long you can use the template or extension either

I have paid for my order but not yet accessed to download

Normally, your order will be created automatically upon receipt of a successful payment. There are some cases that your payment is NOT SUCCESSFUL and we have to review and process download information manually

Can I modify the source code of product?

Yes, you are authorized to make any modifications to achieve your desired intention. All code are open for modification if you need.

I do not have a Paypal account. Do you support other payment methods?

Yes! You can pay through all of payment gateways that Paypal or 2Checkout supports including all major types of Credit cards. Visit Paypal and 2Checkout for more information.

How do I get product updates?

Normally, you'll get the notification of updates on the backend the products you installed.
Besides, you can download the latest version of the product in the download area. Once your products expire, please renew to continue getting updates.

What happens after my order expires?

Once your subscription expires, you can still use all themes and extensions that you downloaded for your registered domains without paying any extra fee, but you will not be able to download, get updates or create ticket to get technical support. Please renew to get full of benefits and receive discount renew.

What kind of support do you offer?

We provide support through:
Support time: Monday - Friday // 8:00 - 17:30 (GMT + 7)

Do you offer refund?

Yes, within 30 days after your purchase date.

If you are not satisfied with our products after reading our documentation, you have the unconditional right to request a refund within 30 days after the purchase date. It would be appreciated if you could provide us with some helpful feedback so that we can win you back in the future.

Can I download modules/extensions including MagenTech themes, as shown in the demo? Or Do I have to pay?

You will be allowed to use all extensions including the theme packages. No additional fee is required.

How can I make my website look like your theme demos?

Yes, please use the quickstart package to install into your site, after that, you'll get a site that looks exactly our demo sites.
If you don't have time, you can buy the Theme Installation Package, we'll help you to install the theme like our demo, you don't have to do anything.

Can I remove Magentech copyright in the footer?

You can remove our copyright after buying the Copyright Removal package