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Order / update notification email
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TOPIC: Order / update notification email

Re: Order / update notification email 1 week, 3 days ago #12690

  • Raluca
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  • Single Product
  • Fresh Boarder
  • Posts: 6
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Hello,

I will give you 2 links I found about the old email Id's that were causing this problem with the transactional emails.

Here are the helpful threads about a similar issue ( indeed is not the same topic but I think it relates to the problem with the transactional emails):

magento.stackexchange.com/questions/72755/magento-order-confirmation-is-sent-to-all-customers

magento.stackexchange.com/questions/53961/new-order-email-being-sent-twice/87299#87299


I received help from my webhosting support and I suggest you to ask your webhost support to help you too because this is a problem regarding the emails/emails on their servers so they should do the modifications for you.

I gave them the 2 links I found and asked them precisely to remove the old email id's and they resolved the problem fast.

* you can also tell them this:
The issue can be corrected directly from the database aside from cron.php. You should delete all entries at the following tables to fix this:

core_email_queue
core_email_queue_recipients


Best regards,
Raluca
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