Deprecated: Function ereg_replace() is deprecated in /home/magentec/public_html/administrator/components/com_virtuemart/global.php on line 137
Shopping cart (0)

Magento 2

We are here to serve :)

Our support team is currently online to solve your issues.

Our support team is currently offline

Our support heroes might not be around this hour. Please expect some delays.

Our support is available from

Monday - Friday 8am - 5:30pm GMT+7

Your time: 00:00:00
Our time: 00:00:00
Welcome, Guest

Cart not updating
(1 viewing) (1) Guest
  • Page:
  • 1

TOPIC: Cart not updating

Cart not updating 3 months ago #10195

  • jamie
  • OFFLINE
  • Fresh Boarder
  • Posts: 3
  • Karma: 0
Hi

I purchased your theme and am having a problem with the shopping cart not updating

If you add an item to the cart it will then say in the cart the you have 1 item and obviously if you add another item the number will increase however if you now go into the cart from the homepage and delete the item or items you will see that the number of items in the cart does not decrease.

I have looked for an obvious reason why this is happening but cannot find one

I have added a screenshot to show the problem

Can you help me please?

Thanks

Jamie
Attachments:

Re: Cart not updating 3 months ago #10336

  • MT Tu
  • OFFLINE
  • Administrator
  • Posts: 605
  • Karma: 5
Dear jamie,

Thanks for contacting Magentech!
Im sorry for the delay!
I saw the cart is still working well on your site:
prntscr.com/dar7hr
Has the issue solved, right.
Please let me know.

Thank and regards!

Re: Cart not updating 3 months ago #10340

  • jamie
  • OFFLINE
  • Fresh Boarder
  • Posts: 3
  • Karma: 0
Hi

Thanks for getting back to me

The cart always worked however its the cart total that doesnt change when you remove items

for example go on the website and add a product to the cart; then go to the cart in top right hand corner and remove the item; now look at the total of the cart; it still shows the total before the product was removed.

Regards

Jamie

Re: Cart not updating 3 months ago #10464

  • MT Tu
  • OFFLINE
  • Administrator
  • Posts: 605
  • Karma: 5
Dear jamie,

Thanks for your feeback.
Im sorry for the late response!
I saw the issue. Could you please give me your Admin + FTP account to check.

Thanks and regards!

Re: Cart not updating 3 months ago #10465

  • jamie
  • OFFLINE
  • Fresh Boarder
  • Posts: 3
  • Karma: 0
Yes sure

This website is live so can you please be careful; possibly do a backup first before you modify anything. If you require the database login details as well just let me know

Kind regards

Jamie
Last Edit: 2 months, 4 weeks ago by MT Tu.

Re: Cart not updating 2 months, 3 weeks ago #10638

  • MT Tu
  • OFFLINE
  • Administrator
  • Posts: 605
  • Karma: 5
Dear jamie,

Thanks for your response! Im sorry for the delay.
I still have been checking the issue, and will let you know when it is done.

Best regards!
  • Page:
  • 1
Time to create page: 0.15 seconds
Google+