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How to Get Support on MagenTech
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TOPIC: How to Get Support on MagenTech

How to Get Support on MagenTech 3 years, 9 months ago #9238

  • Keira
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HOW TO USE FORUM TO GET SUPPORT

There are some things you should know before any submit any post:

+ Always search forum first to get the answers
+ Submit your question into the right forum category/box. All tickets are posted into the wrong category maybe not answered.

For Example:
If you need support on SM Market - Responsive Magento Theme, choose the category of SM Market to submit your post.



+ Subject: Give us a ticket title, be specific and not too general

+ Confidential Box: (Only Admin and user who submitted post can see information in this box)
Send us your confidential information (Your Domain, Admin Account, FTP Account & Others), so we can check your issues faster.

+ Message Box:

Tell us about your issue in detail with the screenshots. Make sure your system requirements good enough as required.

Our support team tries hard to answer all support requests as soon as possible within 24 hours or next business day. If you haven't received the answer to your questions, don't send a duplicate request. We'll get to you soon as we can, sending multiple requests slow things down.

LIVECHAT FOR PRESALES & TECHNICAL ISSUES

Our Live Chat is available from 8 am - 5 pm Monday to Friday (UTC + 7).

You can chat with us if you have Pre-Sale questions or need help for technical issues. Keep in mind that, we may not be available to chat with you right away if our operators are busy chatting with other users. In this case, you can send us a message, then we'll quickly get to you.

CONTACT US FOR BUSINESS PARTNERSHIPS & CUSTOM WORK REQUESTS

If you have questions or requests related to partnerships or want to hire us to do custom work for you, please contact us.
Last Edit: 3 years, 9 months ago by Keira.
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