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Installation Support

How to avoid support delay: 

- Provide Purchase Details to verify your purchase. 
- If possible provide URL and/or screenshots where you see issue.
- It's good to provide FTP Details and Admin Panel Details.
Note
  • If you're a newbie and have already had a purchase on Themeforest, we will help you install Quickstart package FREELY. After the installation is completed, you will get a new site as our demo with sample data, NOT your data.
  • If you are having data on a live site, and can't configure the theme by yourself after using our guide, you should consider to submit the new ticket and send into Custom-work Department. Our team will help you with an extra fee. The quotation will be given in that ticket.
Item Purchase Code
FTP Host (*)
FTP Username (*)
FTP Password (*)
Database Host
Database Username
Database Password
Magento Admin Username
Magento Admin Password

How to get support?

Dear customers, future customers, partners and friends!

This support interface has all the tools we need to listen to your ideas and help you with your problems. Just choose your Department and write your questions or problems. We love feedback and satisfied customers. We promise that you will get answer for your question in 24 hours, so prepare to get satisfied.

If you have product related problem on your site please provide us the following things:

Link to your site
To check your site...
Admin account
To dig in the site more deeply...
FTP access (optional)
Sometimes we can't solve the problems without it...
Order id (optional)
To identify yourself...

How to write a support message?

Language
Please write us in the following languages: english.
Browser info
If the problem is related to some kind of browser please send the details about it and some screenshots. It helps us a lot.