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Our support team is currently online to solve your issues.

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Our support is available from

Monday - Friday 8am - 5:30pm GMT+7

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MagenTech's Presale Questions

Questions

What payment methods are supported?

We accept three types of payments: Paypal, 2Checkout and Western Union - More Detail. If you still can't complete the payment, please contact with us via our support channels (Ticket - Forum - Email).

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How do I join in MagenTech and purchase a subscription?

Please go to this link then choose subscription and click "Join Now".

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Can I cancel or refund my subscription?

Yes, you can. Please read our policy refund in here

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I don't want to renew the subscription. How can I turn off it?

You can renew by hand. It is not automatic so you don't need worry about this.

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May I purchase Magento Themes or Extensions individually?

Yes, you can. We provide single purchases for all Magento themes and extensions. You can click detail page for buying product you want.

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What is time for your support?

We will be available for support on Monday - Friday 8AM to 5:30PM (UTC+7:00)

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How long does it take me to get response from MagenTech?

We will response your question within 24 hours (1 business day)

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How can I download packages for single purchase?

After the payment is completed, please go to the email that you registered with us for getting downloaded links

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How can I update purchase (single and subscription) from MagenTech?

Your right for updating depends on the purchase you had. Please read more here

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Do you issue the invoice for my purchase?

Yes, we do. Please give us your information via our support channels (Ticket - Email) then we will send you the invoice. They include:

  • Company Name
  • Company Address
  • Your Name
  • Your Email
  • Post code
  • VAT number (If yes)


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For how long am I allowed to use your theme? Is there any time-limit?

There is no time limit. As long as you’re the owner of the domain/theme, you can use it for a lifetime.

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Do you provide hosting and domain name?

No, we don't.

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Can I install the theme by myself?

This really depends on your level of experience with the product. You will be able to find the introduction of installation in theme documentation and you can ask our supporter via support channels (Ticket - Forum)

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How long will it take to install the theme if I purchase the Theme-Installation service from you?

We will install this service within 24 hours after getting full information of your server.

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Which is information I need to offer for service Theme-Installation?

Please send us FTP account, database account to Technical - Template department in Ticket System

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Which are things I will get after your Theme-Installation service?

We will install quickstart for you. It means, after the installing, you will get a new website as the demo with our sample data.

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