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How to Integrate Zopim chat in Magento 2 Website?

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Written by  Sarah
Friday, 01 December 2017 16:31

How to Integrate Zopim chat in Magento 2 Website? - 5.0 out of 5 based on 1 vote

Integrating live chat on your website is one of the great ways to increase your orders and help your customer clearly with their request, instant questions or any product information in your store. There are many free live chat products available for eCommerce website, we would introduce you one of the effective live chat products - Zopim chat (Zendesk chat). It is great live chat form with the combination of online marketing, live chat support and web analytics.

Integrate Zopim with Magento

Step by Step tutorial on the integration process of Zopim Live Chat in Magento 2 website:

Step 1: Get Zopim Addon

Firstly, you need to create an account on Zopim website to get the Zopim Live Chat addon. Once you finished, please log into your Free Account and then navigate to the Setting section >> Choose Widget.

Now copy the embed code that is displayed in front of you.

How to integrate Zopin to Magento 2 website 1

Step 2: Integrate Zopim with your Magento 2 store

Magento 2.0

  • On the Admin sidebar, click on Stores. Then under Settings, choose Configuration.
  • In the panel on the left under General choose Design.
  • If you have multiple stores or views, set Store View in the upper-left corner to the view where the configuration applies. Then, clear the checkbox after each field so new values can be entered.
  • Expand the Footer section
  • In the Miscellaneous HTML field, paste the copied code.

Magento 2.1

  • From Magento 2.1, this path was changed. It is located at Content > Design > Configuration
  • How to integrate Zopin to Magento 2 website 3

  • Select the store you want to integrate Zopim > Find Footer. Expand the Footer section and paste the Zopim script in the Miscellaneous HTML field
  • How to integrate Zopin to Magento 2 website 3

  • Save the changes on your website and access the front-end. You will be able to see the Zopim widget displayed at the bottom of the page.

Thanks for reading!

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